/* Scoped additions: existing voice styles and controls stay intact. */
.tc-shell{max-width:1120px;margin:28px auto;padding:0 22px 32px;scroll-margin-top:110px;text-align:right}
#voice-workspace{scroll-margin-top:160px}
.tc-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:18px}.tc-heading h2{margin:0 0 6px}.tc-heading p{font-size:12px;margin:0}.tc-heading .eyebrow{margin-bottom:8px}.tc-heading-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.tc-alert{min-height:24px;font-size:12px;color:var(--green);margin:0 0 8px}.tc-alert[data-error]{color:var(--bad)}
.tc-layout{display:grid;grid-template-columns:320px minmax(0,1fr);border:1px solid var(--line);border-radius:18px;overflow:hidden;background:#fff;min-height:520px;box-shadow:var(--shadow)}
.tc-inbox{border-left:1px solid var(--line);min-width:0}.tc-filters{padding:18px;border-bottom:1px solid var(--line);background:var(--bg)}.tc-filter-row{display:flex;gap:8px;margin-top:10px}.tc-filter-row select{font-size:11px;padding:7px;min-width:0}.tc-check{display:flex;align-items:center;gap:8px;margin:12px 0 0;font-weight:400}
.tc-list{max-height:560px;overflow:auto}.tc-item{display:block;width:100%;padding:16px 18px;background:#fff;border:0;border-bottom:1px solid var(--line);text-align:right;color:var(--ink);transition:background-color 160ms ease-out}.tc-item:hover{background:#f5f8f0}.tc-item[aria-current=true]{background:#eaf2e5;box-shadow:inset -3px 0 var(--green)}.tc-item-top{display:flex;justify-content:space-between;gap:8px;align-items:center}.tc-item strong{font-size:13px;overflow-wrap:anywhere}.tc-item p{font-size:11px;margin:7px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tc-item small{font-size:10px;color:var(--muted)}.tc-unread{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;border-radius:8px;background:var(--green);color:#fff;font-size:11px}.tc-meta{display:flex;justify-content:space-between;gap:8px;font-size:10px}.tc-presence{display:flex;align-items:center;gap:5px}.tc-presence:before{content:'';width:6px;height:6px;background:#9aa79a;border-radius:50%}.tc-presence[data-online=true]:before{background:var(--ok)}
.tc-thread{min-width:0}.tc-thread-empty{min-height:420px;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:12px;padding:25px;text-align:center}.tc-thread-empty h3,.tc-thread-empty p{margin:0}.tc-thread-header{position:static;display:flex;justify-content:space-between;align-items:center;gap:12px;padding:20px;border:0;border-bottom:1px solid var(--line);box-shadow:none;backdrop-filter:none;background:#fff;flex-wrap:wrap}.tc-thread-header h3{font-size:16px;margin:0 0 6px;overflow-wrap:anywhere}.tc-thread-header p{margin:0;font-size:11px}.tc-management{padding:10px 18px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line);flex-wrap:wrap}.tc-management label{margin:0}.tc-management select{width:auto;font-size:11px;min-height:36px}
.tc-messages{height:340px;overflow:auto;padding:20px;display:flex;flex-direction:column;gap:12px;overscroll-behavior:contain}.tc-message{max-width:88%;align-self:flex-start;padding:11px 14px;border-radius:13px 13px 3px 13px;background:#f1f4ee;overflow-wrap:anywhere;white-space:pre-wrap;animation:tc-message-in 140ms ease-out}.tc-message[data-own=true]{align-self:flex-end;background:#e0eddc;border-radius:13px 13px 13px 3px}.tc-message p{margin:0;color:var(--ink);font-size:13px}.tc-message small{display:block;margin-top:6px;color:var(--muted);font-size:10px}.tc-composer{padding:18px;border-top:1px solid var(--line)}.tc-composer textarea{min-height:76px}.tc-form-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:10px;flex-wrap:wrap}.tc-older,.tc-more{margin:10px 18px}.tc-new.card{text-align:right;padding:22px;margin-bottom:20px}.tc-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.tc-new textarea{min-height:100px}
.tc-switch{position:sticky;top:76px;z-index:4;display:flex;align-items:center;gap:10px;max-width:1120px;margin:18px auto;padding:12px 22px;background:var(--bg);border-bottom:1px solid var(--line);flex-wrap:wrap}.tc-switch .btn{min-height:42px}.tc-voice-signal{font-size:12px;color:var(--green);margin-inline-start:auto}.tc-voice-history{margin-top:20px;border:1px solid var(--line);border-radius:12px;padding:16px;background:#fff}.tc-voice-history summary{font-size:13px;color:var(--green)}.tc-call-row{padding:12px 0;border-bottom:1px solid var(--line);font-size:12px;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.tc-call-row:last-child{border:0}
.tc-visitor-header{display:flex;justify-content:space-between;align-items:center;padding:16px 22px;border-bottom:1px solid var(--line);gap:12px}.tc-visitor-header>a:last-child{font-size:11px}.tc-visitor .tc-shell{padding-inline:18px;margin-top:22px}.tc-visitor .tc-layout{grid-template-columns:240px minmax(0,1fr)}
.tc-launcher{position:fixed;right:24px;bottom:24px;z-index:999998;min-height:52px;border:1px solid var(--line);border-radius:16px;background:#fff;color:var(--green);padding:10px 16px;font-family:inherit;font-size:12px;cursor:pointer;box-shadow:0 6px 20px #153f3618;transition:transform 160ms ease-out}.tc-launcher:active{transform:scale(.985)}.tc-drawer{position:fixed;right:12px;bottom:90px;z-index:999998;width:min(440px,calc(100vw - 24px));height:min(680px,calc(100svh - 110px));background:#fff;border:1px solid var(--line);border-radius:18px;overflow:hidden;box-shadow:0 14px 40px #153f3620;animation:tc-message-in 160ms ease-out}.tc-drawer-top{height:44px;padding:6px 12px;display:flex;align-items:center;justify-content:space-between;background:var(--green);color:#fff;font-size:12px}.tc-drawer-top button{min-width:36px;min-height:32px;background:transparent;color:#fff;border:0;cursor:pointer;font:inherit}.tc-drawer iframe{width:100%;height:calc(100% - 44px);border:0;display:block}
@keyframes tc-message-in{from{opacity:.85;transform:translateY(3px)}to{opacity:1;transform:none}}
@media(max-width:800px){.tc-layout,.tc-visitor .tc-layout{grid-template-columns:1fr}.tc-inbox{border-left:0;border-bottom:1px solid var(--line)}.tc-list{max-height:230px}.tc-heading{align-items:flex-start;flex-direction:column}.tc-shell{padding-inline:12px;margin-top:20px}.tc-thread-empty{min-height:220px}.tc-messages{height:320px}.tc-management select{max-width:100%}.tc-switch{top:100px;padding:10px 12px}.tc-form-grid{grid-template-columns:1fr;gap:0}.tc-heading-actions{width:100%}.tc-switch .btn{font-size:11px;padding:9px 12px}.tc-voice-signal{margin-inline-start:0;width:100%}.tc-visitor .tc-shell{padding-inline:12px}.tc-thread-header{padding:16px}.tc-composer{padding:14px}}
@media(prefers-reduced-motion:reduce){.tc-shell *,.tc-drawer,.tc-launcher{animation:none!important;transition:none!important}.tc-launcher:active{transform:none}}

.tc-rating{width:100%;display:flex;align-items:center;gap:10px;padding:8px 20px;font-size:13px;color:var(--muted,#607065);border-bottom:1px solid var(--line)}
.tc-rating-stars{display:flex;gap:4px}
.tc-rating-stars button{background:none;border:none;font-size:20px;line-height:1;color:#c9cfc4;cursor:pointer;padding:2px}
.tc-rating-stars button.active{color:#e0a52c}
html[data-display-theme="dark"] .tc-rating{color:#a9b8ad}
html[data-display-theme="dark"] .tc-rating-stars button{color:#3a4a3f}